1 – General

This policy always applies to any trade relations of Mavrakis Concepts Pty Ltd, unless there is an express and written agreement to the contrary. The customer’s terms and conditions to the contrary are not enforceable. This policy is accepted by the customer by the simple fact of negotiating or entering into an agreement with Mavrakis Concepts Pty Ltd. If there are interpretation issues, our English-language general terms and conditions prevail over the general terms and conditions in other languages. In the general terms and conditions of contract, a Mavrakis Concepts Pty Ltd “design” must be understood as: any drawing, image, visualisation, 3D rendering, text, etc. as a result of which an idea or project is developed, both provisionally and definitively.

1 – Quotes, Orders and Cancellations

Any offers and price quotes are only valid for 30 days after they have been dated. Price quotes must be signed by the customer in agreement or confirmed by email. A full and legally valid agreement is presumed to have been formed by such confirmation. The same applies if the service is provided after the price quote was sent to the customer, subject to immediate and certified objection within 24 hours after delivery. An order placed by a customer in whatever way, in writing, electronically, by telephone, etc., cannot be cancelled and must be paid in full. Orders for additional services are proven by their execution as such. They are charged at the current unit prices applicable and are due and claimable immediately after invoicing.

2 – Project Schedule

Any periods are always approximate and do not constitute any obligation on the part of Mavrakis Concepts Pty Ltd. Failure to observe them can never give cause for compensation for damages or for cancellation of the contract. The customer is obliged to do anything that is reasonably necessary or desirable to enable Mavrakis Concepts Pty Ltd to deliver correctly and on time, in particular, by providing full, reliable and clear content and/or the necessary equipment. If the execution of the assignment must be suspended because the customer’s essential correct data are not provided, an advance payment shall be charged for the work already done.

3 – Price Adjustments

The price is as per the agreement. Essential adjustments at the customer’s request shall give rise to price adjustments. The customer shall be charged separately for expenses for technical resources, travel and subsistence costs, journeys and work by third parties. Ancillary activities (production assistance, discussions, gathering content, etc.) can give rise to the calculation of additional remuneration at a rate per hour.

4 – Breach of Contract

If the customer commits a breach of contract, for example, because of not observing payment obligations, due to bankruptcy or manifest incapacity to pay, Mavrakis Concepts Pty Ltd can regard the agreement as having been terminated without any notice of default and by operation of law, merely by registered letter and without any right to compensation for damages on the customer’s part, or can suspend all further service provision. If the agreement is terminated or cancelled at the customer’s liability, Mavrakis Concepts Pty Ltd shall be owed a fixed amount of compensation for damages of 25% of the contract price, without prejudice to the compensation for the damage actually suffered by Mavrakis Concepts Pty Ltd and the design shall be returned to Mavrakis Concepts Pty Ltd. If the agreement is terminated at the liability of Mavrakis Concepts Pty Ltd, the customer shall be entitled to the same compensation for damages, unless he, she or it has the capacity of trader. The period of notice for open-ended contracts amounts to 3 months, to be calculated from the first month following the month in which the notice was given. The notice must be given by registered letter addressed to the registered office.

5 – Payment Terms

All Mavrakis Concepts Pty Ltd invoices are payable net in cash without any discount and at its registered office. Conventional late payment interest equal to the interest rate in response to late payment in commercial transactions in addition to a fixed amount of compensation for damages of 15%, with a minimum of ZAR 150.00 per invoice, shall be owed ipso iure and without notice of default for any invoice that is not paid on its due date. In the case of non-payment, the customer is liable for the costs and fees charged by the attorneys of Mavrakis Concepts Pty Ltd for collecting payment. If an invoice is paid late, all outstanding invoices shall become due and claimable. If the customer fails to observe his, her or its payment obligations, he, she or it is not allowed to use the designs made available to him, her or it. Designs of Mavrakis Concepts Pty Ltd may only be published and reproduced if the entire invoice has been paid in full or if Mavrakis Concepts Pty Ltd issued written permission to do so if only a part of the invoice has been paid. Accepting bills of exchange or other commercial documents and allowing deferment of payment do not entail substitution of one debt for another and do not imply a waiver of the general terms and conditions of Mavrakis Concepts Pty Ltd. The customer waives his, her or its right to invoke the suspension of his, her or its payment obligations, on whatever grounds.

6 – Protection of Privacy

Mavrakis Concepts Pty Ltd duly respects the applicable regulations on the protection of privacy and the processing of personal data. In this regard, Mavrakis Concepts Pty Ltd acts as the data controller. All personal data collected is used solely to execute the agreement. By way of communication subject to the terms and conditions laid down by law, the person involved has the right to obtain the recorded data and to bring about any change thereto or removal thereof. The user must send his or her application by means of a dated and signed application, together with a copy of his/her identity document, to Mavrakis Concepts Pty Ltd.

7 – Intellectual Property Rights

The intellectual property rights pursuant to the services of Mavrakis Concepts Pty Ltd remain vested in Mavrakis Concepts Pty Ltd at all times. Such rights may be transferred solely by an express written agreement and such transfer is limited to the contractually fixed designated use, numbers, territory and duration, and applies on condition that the rights invoiced are paid in advance. Any know-how, programs used, intellectual and other property rights relating to or used for the manufacture of the designs by Mavrakis Concepts Pty Ltd continue to belong to Mavrakis Concepts Pty Ltd and the lawful third-party owner. Equipment delivered by the customer is presumed to be in accordance with the various statutory provisions, such as copyright, other intellectual property rights and the laws relating to privacy. The customer shall indemnify Mavrakis Concepts Pty Ltd for any claims by third parties relating to such equipment and the assignment commissioned.

8 – Obligation

The agreement is an obligation to perform to the best of one’s ability. The responsibility of Mavrakis Concepts Pty Ltd is restricted to the proper performance of the assignment pursuant to the arrangements made between the parties. In no case whatsoever is Mavrakis Concepts Pty Ltd liable for the calculations of visualised projects or the success of the project. Mavrakis Concepts Pty Ltd shall only be liable in the case of a serious mistake or fraud. Unless Mavrakis Concepts Pty Ltd makes a serious mistake or commits fraud, the customer shall indemnify Mavrakis Concepts Pty Ltd against claims by third parties. In no case whatsoever is Mavrakis Concepts Pty Ltd liable for any indirect, immaterial or consequential loss, such as loss of profit or income, financial loss, commercial loss, loss of information, damage to goods or harm to persons. The liability of Mavrakis Concepts Pty Ltd is in all cases restricted to 30% of the agreed price. Subject to penalty due to lapse, any complaints must be notified to Mavrakis Concepts Pty Ltd by registered letter within 8 days after the design has been proposed or delivered. Any goods which belong to the customer and are to be found at Mavrakis Concepts Pty Ltd are kept there at the customer’s risk. Mavrakis Concepts Pty Ltd has a right of retention on such goods if its invoices are not paid.

9 – Enforceability and Jurisdiction

Any provision of these general terms and conditions that is invalid, null and void or not enforceable due to a conflict with any statutory provision of mandatory law or public order shall nevertheless be allowed to have the maximum consequence allowed. The nullity, invalidity or non-enforceability of a specific provision of these general terms and conditions does not bring about the nullity or non-enforceability of the other provisions of the general terms and conditions. South African law is solely applicable with regard to all contracts with Mavrakis Concepts Pty Ltd and deliveries and works by Mavrakis Concepts Pty Ltd. Any disputes fall within the exclusive jurisdiction of the Gauteng Magistrates Court for the registered office of Mavrakis Concepts Pty Ltd. Notwithstanding the fact that the claim / value that might arise, might exceed the jurisdiction of the Magistrates Court. The domicilium citandi will be the address(es) supplied to Mavrakis Concepts Pty Ltd.


Approved by the Board of Mavrakis Concepts Members, 30TH April, 2017.

Effective 5TH May, 2017


1 – General

Mavrakis Concepts Pty Ltd strives to offer access to innovative technology and a variety of computer and technology related services. This policy establishes guidelines for the client’s use of our 3D printing services. Upon submission of an invoice / quote or any other documentation format, a note regarding the application of this policy is stated on the provided documentation. The customer’s terms and conditions to the contrary are not enforceable. This policy is acknowledged, consented to and accepted by the customer by the simple fact of negotiating or entering into an agreement with Mavrakis Concepts Pty Ltd, and remains enforceable from the date an agreement is negotiated or entered into.

2 – Who Can Print 3D Models?

Any public client may request a quote from Mavrakis Concepts Pty Ltd 3D printing services. Only designated Mavrakis Concepts Pty Ltd staff will have hands-on access to the 3D printers. Printing or supervising the printing of a client’s 3D model or item by our staff does not relieve a client of the indemnification obligations discussed below and shall not expose Mavrakis Concepts Pty Ltd to liability. Printing or supervising the printing of a client’s 3D model by our staff does not constitute an acknowledgment that the client’s 3D model is conducted with this policy, intellectual property laws or other laws, or that the 3D model is safe or fit for client’s specific purpose, and in fact Mavrakis Concepts Pty Ltd expressly disclaims any knowledge thereof.

3 – Print Queue

Our staff have the sole discretion to determine the order in which 3D models are printed. If a 3D model consists of multiple separate parts, each part will constitute a single item. Because of limited staff and hardware resources, Mavrakis Concepts Pty Ltd cannot guarantee completion times. Our staff will contact client’s when printing is complete, and client’s must pick up or arrange delivery of completed models within three weeks of completion. If models are not picked up within three weeks following completion, then Mavrakis Concepts Pty Ltd may dispose of them in any manner it deems appropriate.

4 – Cost of 3D Printing

The cost for 3D printing is based on the estimated time it takes for 3d printing a complete model. Mavrakis Concepts Pty Ltd staff may estimate the price prior to printing the model, but the exact price will be given to clients once an invoice is issued to the client. All 3D models must be paid for in full prior to the commencement of the client’s 3d printing projects. The cost of 3D models not paid for and collected within three weeks following completion of the print will be lodged with the Gauteng Small Claims Court or Pretoria Magistrates Court.

5 – Unsuccessful Prints

Because of inherent limitations with equipment, Mavrakis Concepts Pty Ltd does not guarantee that any 3D model will print successfully. If a print fails due to Mavrakis Concepts Pty Ltd staff error or hardware failure, we will attempt to reprint the object, and the client will not be charged for the failed attempt, except as stated in the next paragraph. Mavrakis Concepts Pty Ltd may refuse to reprint the object after two unsuccessful attempts.

Mavrakis Concepts Pty Ltd may refuse to print 3D models that clearly contain errors or that are, as determined by Mavrakis Concepts Pty Ltd staff, beyond the capabilities of our company’s equipment. The cost of failed prints due to errors within the 3D model and 3D models that are beyond the equipment’s capabilities may be charged to the client. Mavrakis Concepts Pty Ltd staff have sole discretion to make slight alterations such as adding supports to client’s designs in an attempt to make them printable, but we do not guarantee that they will print successfully. Clients are responsible for any extra cost associated with alterations to their designs regardless of whether the print is successful.

6 – Limitations on Use

Mavrakis Concepts Pty Ltd 3D printers and scanners may be used for lawful purposes only. Clients are not permitted to use the company’s printing, design or scanning services to produce materials and/or models that:

Violate local, state laws or regulations;
Look like, function as, or appear to function as weapons or parts thereof;
Appear unsafe, harmful, dangerous, or poses a threat to the health or safety of others;
May be construed as obscene or otherwise inappropriate for the public environment;
Potentially violate the intellectual property rights of another.
Mavrakis Concepts Pty Ltd reserves the right to refuse to print any 3D models, including, without limitation, those that it believes may violate this policy or that may result in legal action against Mavrakis Concepts Pty Ltd or its employees.

7 – Indemnification

By using Mavrakis Concepts Pty Ltd 3D printing services, you agree to release from, indemnify, and not hold responsible Mavrakis Concepts Pty Ltd, its officers, employees, board members, agents, and representatives from and against any and all suits, claims, damages, losses, expenses (including reasonable attorney’s fees), settlements, and judgments arising out of or relating to your 3D model, including, without limitation, any claims for personal injury and infringement or misappropriation of any copyright, trademark, or patent.

8 – Protection of Client’s Intellectual Property

While Mavrakis Concepts Pty Ltd encourages clients to use its 3D printing services for innovation and invention, Mavrakis Concepts Pty Ltd cannot guarantee the security of client’s intellectual property rights such as copyright or trade secrets. Models may be printed within view of the public, and Mavrakis Concepts Pty Ltd may photograph and/or record the printing process and publish such photographs and/or recordings in any type of media now in existence or hereafter created, including, without limitation, print, social media, television, and the Internet. Client’s using Mavrakis Concepts Pty Ltd 3D printing services must accept the risk that their intellectual property may be exposed to or copied by others. Mavrakis Concepts Pty Ltd reserves the right to delete client’s 3D model files once printing is complete. By submitting or requesting content or objects to be printed, the client agrees to assume all responsibility for, and shall hold Mavrakis Concept’s Pty Ltd harmless in, all matters related to the printing of that item, as set forth below.

9 – Disclaimer of Liability and Warranty

By using Mavrakis Concepts Pty Ltd 3D printing services, you agree to assume the risk of, and acknowledge that Mavrakis Concepts Pty Ltd disclaims all liability for, any and all injuries, including death, resulting from use of 3D models created using equipment owned by Mavrakis Concepts Pty Ltd. You also agree that 3D models possess certain inherent weaknesses and limitations and may not be suitable for all applications, including, without limitation, those for which they are designed and intended. You further agree to assume the risk of, and acknowledge that Mavrakis Concepts disclaims all liability for, damages or claims for infringement of intellectual property rights arising from your use of the Mavrakis Concepts Pty Ltd 3D printing services.


Approved by the Board of Mavrakis Concepts Members, 30TH April, 2017. Effective 5TH May, 2017


We use TheCourierGuy courier services for local deliveries and international deliveries. You will be provided with a tracking number to track your parcel as soon as it has been given to the couriers. To track your parcel using our couriers, please click here.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for the items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.

Shipping options in South Africa:

Pretoria: Your parcel will be delivered to an address in Pretoria for R70 only.

TheCourierGuy: Gauteng – Your parcel will be delivered to an address in Gauteng within 1-2 working days when sending to a Major Centre. The cost for a 0-15kg parcel is R100 and for a 16-25kg parcel is R200. Please select this option if the delivery address is in Gauteng.

Fastway Couriers: Rest of South Africa – Your parcel will be delivered to an address which is outside Gauteng within 2-3 working days when sending to a Major Centre. The cost for a 0-15kg parcel is R130 and for a 16-25kg parcel is R200. For parcels delivered to the Northern Cape, the South African Post Office and Postnet Couriers will be used. The shipping cost will be calculated during the checkout process.

Pick-up: Place your order online and collect it at our premises in Pretoria to save time or to send a driver or courier. You will receive and email when your order is ready for collection. Over the counter sales are also welcome. Please note: When delivering to remote areas, an aditional 48-72 hours should be added to the delivery times stated above.

If you qualify and make use of the free shipping promotion, we preserve the right to choose the type of shipping to use for your order.

We use TheCourierGuy for our international shipping. The cost will be calculated after you have checked out and before you make payment.

Returns Policy

You may return 3d printing filament within 30 days of delivery for a full refund as long as the item is returned its purchased original condition. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). A defective item in this context is defined as an item that has been If you ordered the wrong item or are unhappy with product, you will be responsible for the return shipping cost.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Completed Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

For returns via drop off, courier or post, please send it to:

Mavrakis Concepts (PTY) Ltd

260 Crown Avenue






We, Mavrakis Concepts Pty Ltd (“Mavrakis Concepts”, “we”, or “us”, “our”), are committed to safeguarding the privacy of your personal information or personal data (“PI”). This Policy (“Policy”) explains how we process your PI, which means, in relation to your PI, various activities including collecting, receiving, recording, storing, updating, using, transferring or erasing.

This Policy applies to any and all interactions with us where we process PI including your use of any of our websites or social media links, or engaging with us telephonically or in person and forms part of our website terms and conditions. By visiting or using our website or social media links, you agree to the terms of this Policy as updated from time to time. Any material changes to this Policy are to be updated on this webpage.

  1. SCOPE

This Policy applies to all data subjects (persons, whether a natural or juristic person, to whom PI relates) (“you”, “your”), whose PI we collect, regardless of the country where you live or work.

This Policy applies to all PI, whether it was provided to us through our websites or any other form of communications with you such as email, telephone, or otherwise contact correspondences through or by third parties or tools that collect PI.


3.1. PI means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including: information relating to race, gender, marital status, ethnicity or social origin, age, disability (mostly as required by labour and credit laws); an identifiable number, e-mail address, physical address, telephone number, identification number, location information, online identifier; personal preferences, views or opinions; correspondence of a private or confidential nature; and a name if it appears with other PI relating to you or if disclosing your name itself will reveal information about you.

3.2 The PI we collect about you is dependent on:

  1. the transaction you are completing,
  2. the reason you are communicating with us and
  3. the contact method used to communicate with us.
  4. PI may include your: name, contact information including e-mail address, postal address, physical address, primary and secondary telephone numbers, date of birth; employment history, criminal history, ethnic origin, language, (these specifically relate to employment applications); gender, age, financial information (as required by law or relating to financial transactional services only), billing information, additional information which we are required or permitted by applicable legislation to collect and process, as well as information you elect to share publicly, including on social media and customer forums.

3.3. PI excludes:

  • information that has been made anonymous so that it does not identify a specific person;
  • permanently de-identified information that does not relate or cannot be traced back to you specifically; and
  • non-personal statistical information collected and compiled by us.
  2. You must accept all the terms of this Policy when you order any of our products or, register for, or use the website, application or any of our services. By accepting this Policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
  3. Legal capacity
    The age requirement for engaging with our business entity is 18 years of age. To the extent required by applicable law, users under the age of 18 years of age must obtain parental or guardian consent. We will afford the same level of protection to all PI processed, regardless of the age of the person the PI pertains to.

We collect your PI when you:

  • voluntarily provide us with information when you interact with us, for example when you send us online enquiries, or you subscribe to or consent to receiving newsletters or other communications from us;
  • browse, visit or participate in our various social media links;
  • register an online profile on our websites to purchase our products or services;
  • purchase, return, exchange or enquire about products and services from us;
  • agree to the terms and conditions of financial transactions applications and other products and services that contain provisions dealing with the use or disclosure of your PI;
  • make general enquiries, lodge complaints, and communicate with us;
  • participate in any of our events.

From time to time we collect your PI from trusted third parties, in which case we will ensure that you have provided your consent for your PI to be disclosed to us.

We do not collect or retain your bank card details used to purchase products or services. Mavrakis Concepts is compliant in terms of PCI DSS. This information is collected by financial institutions that have their own privacy policies. You are advised to never respond to emails that seem to be from us requesting bank card details as this request is most likely fraudulent and should be reported to us immediately.

  1. Cookies
    We do not collect your PI when using cookies about when and how you use our websites, apps or when you click on an advert of ours that is contained on another website. A cookie is a small text file that is stored on your computer or mobile device when you use it. Cookies hold information such as the identity of the computer or device you used to access our social media links, your server address, domain name, the time and date that you visited our social media links, pages, product and documentation that you accessed or viewed and which internet browser you used.

    We do this so that we can:

    • provide you with a personalised service, communication and products by better understanding your browsing and purchasing behaviour;
    • track, count and analyse website visits and usage data;
    • understand product preferences and popularity; and
    • improve our website and your online shopping experience.
  2. Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. You can find out more about cookies at
  3. Third-party services
    We use trusted third-party services including Google Analytics that collect, monitor and analyse our users’ usage. To prevent your PI from being used by Google Analytics you can install an opt-out browser add-on (visit details).

    Most web browsers can be adjusted to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. Refusing a cookie may, in some cases, preclude you from using, or negatively impact, the display or function of our websites or certain areas or features of our websites.

    You may only send us your own personal data or the information of another data subject where you have their permission to do so.

  4. Recording Calls and CCTV
    We may monitor and record any telephone calls that occur between Mavrakis Concepts and yourself. We record calls to improve our service delivery, have a recording of your details to update them and or to meet any regulatory requirement. We may also record your movements where we have CCTV systems in our stores, distribution centre (DC) or head office.
  6. Processing includes gathering your personal data, disclosing it as stipulated in clause 7 below, and combining it with other personal information. We collect and process your PI to: –
    • provide our goods and services to you, for example 3d printed products, digital services
    • communicate with you regarding new digital design services or 3d printing services.
    • analyse, develop, continually improve and enhance the use, functionality and performance of our website, products and services to manage the security of our sites, networks and systems;
    • comply with applicable laws, including our obligations to make disclosures to authorities, regulators and government bodies; and
    • engage in our legitimate business, related interests, and legal purposes, including but not limited to detecting and preventing fraud and conducting our business
  7. We will not use your PI other than for the purpose for which it was provided or collected, and in accordance with our legitimate interests and legal obligations.
  8. Transferring your PI
    Your PI will be processed mainly in South Africa where our business premise is located, however certain PI may be transferred to countries outside of South Africa, for example where we make use of cloud based software services, in which case we will ensure that the necessary security measures are in place relating to the processing and storage of your PI.
  10. We may provide access to or share some of your PI, when necessary and for the reasons that it was provided or collected, to:
    • Our company plays a role so as to provide joint content and services like registration for transactions and customer support and to help detect and prevent potentially illegal acts and violations of our policies;
    • our merchandise suppliers, service providers, auditors, constants and agents if they are required under contract to process it for us or to provide services for or to us, including product deliveries and returns, e-mail service providers, analytics companies, distribution and courier companies, information hosting, communication providers, development and administration, information technology and related infrastructure services, technical support and other support services relating to our legitimate business interests and our contractual obligations to you (our contracts dictate that these merchandise suppliers or service providers only use your information in connection with the goods they supply or services they perform for us and not for their own benefit);
    • credit bureaus to report account information, as permitted by law;
    • banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria); and
    • other third parties who provide us with relevant services where appropriate.
  11. Change of ownership
    We may share PI with third parties in the event of a reorganisation, merger, sale, joint venture, assignment, transfer or other type of sale of all or any portion of our business, assets or stock.
  12. Regulators and law enforcement
    We may provide access to or share your PI as required by law, court order or other lawful reasons, where we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests, including public and government authorities.
    When we share or provide access to your PI with third parties, they are contractually restricted from using or disclosing your PI except as necessary to perform services on our behalf or to comply with legal requirements.
  13. No selling
    We will not sell your PI. No PI will be disclosed to anyone except as provided for in this Policy.

To communicate with you and to attend to your requests, processing of your PI is required, and we have a legitimate business interest in processing your PI:

  • to process transactions with customers, suppliers, job applicants, donors and investors;
  • to action purchases, returns and applications,
  • to fulfil an obligation where we have entered into a contract with you;
  • to process PI in relation to marketing and promotional activities based on your consent when your PI was collected;
  • pursuant to our legitimate business interest to market and promote our products and services;
  • to analyse, develop, improve and optimize our website, products and services, and to maintain the security of our website, networks and systems;
  • to comply with applicable laws, or
  • to process your opt-out instruction.

We will try to keep the PI we collect as accurate, complete and up to date as is necessary for the purposes defined in this Policy. From time to time we may request you to update your PI.

  2. We will keep your PI for different periods of time depending on the use or purpose your PI was provided or collected for, as well as your preferences regarding marketing, recruitment and other correspondence.
  3. We will only keep your PI for as long as necessary to fulfil the purposes set out in this Policy
    • retention of the PI is required or authorised by law; order
    • you have consented to the retention of the PI.
  4. We will safely delete or destroy PI which we are no longer required or not permitted to retain, or for which we do not have your consent.

We take the security of personal data very seriously and always do our best to comply with applicable data protection laws. We secure the integrity and confidentiality of your PI that is in our possession and under our control by taking the appropriate reasonable technical and organisational measures to prevent loss, damage, unauthorised destruction, unlawful access, or unlawful processing of your PI. We authorise access to PI only for those employees who require it to fulfil their job responsibilities. In doing so we have due regard to generally accepted industry information security practices and procedures.


You have the following rights in respect of your PI that we process:

  • you may enquire from us (at no cost) whether we hold your PI, (we will only provide you with this information when you provide us with adequate proof of your identity);
  • where necessary, request the correction or deletion of your PI;
  • object to, restrict or limit the processing of your PI;
  • object to using your PI for purposes of direct marketing.

You can exercise any of your rights listed above by sending an email to [email protected].  If you want to change your email preferences, you can do so by selecting the preference settings on the most recent email that you received from us. Where we have reasonable doubt as to the identity of the person making an enquiry we may request additional information to confirm the identity of the person, such as an identity document, including a driver’s licence or passport.

Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply. Should we determine that you are not entitled to exercise a specific right, we will provide you with the reasons why.

Should we have reasonable grounds to believe that your PI has been accessed or acquired by any unauthorised person, we will, as soon as is reasonably possible and lawfully required, notify the applicable regulator, as well as yourself, unless we are unable to establish the identity of the PI that has been unlawfully accessed.


We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third-party websites.


This privacy Policy is effective as of 22nd June 2020. The latest version of our Privacy Policy is always available on our website. We may need to update or change our Policy from time to time, and we will notify you regarding any material changes to this Policy using the channels that we normally use to communicate. We will also place a notice in a prominent place on the website or application. Your continued use of our websites, products and services after you have been notified of any amendments to the Policy will represent your acknowledgment of any changes and your agreement to adhere to the updated Policy.

  2. Should you have any concerns relating to our Policy you may submit an email to: [email protected]
  3. We will review your concerns and try to resolve any complaint relating to the protection of PI, in this Policy and applicable law.
  4. If you live or work in the EU and believe there has been an infringement of your data protection rights, you are entitled to submit a complaint to a data protection authority in the EU Member State where you live or work. The contact details of each EU Data Protection Authority can be found at the following website:
  5. We will acknowledge your request as required under applicable data protection laws. However, the rights mentioned in this Policy are not absolute: the rights do not always apply, and exemptions may be applicable. We will ask you to verify your identity and/or ask you information to assist us in better understanding your request. In the event we do not comply with your request, we will explain why.

Mavrakis Concepts Pty Ltd:
260 Crown Avenue


South Africa
Tel: +27 (0)12 460 20 63


Approved by the Board of Mavrakis Concepts Members, 22nd June, 2020.

Effective 22nd June 2020


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